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Feedback procedure

This procedure covers complaints and also suggestions, ideas, questions about the full range of systems and services. Please use it to tell us what you think of the services HemiHelp is providing. Comments are shared throughout the organisation and used to improve on the work we are doing.

Compliments You may wish to thank a member of staff who has been very helpful or you may think that the service you have received has been very good. We will share your compliment with the relevant member of staff and managers and will use it to improve our services.

Comments If you have a suggestion or idea about how a service could be improved please tell us. We will pass your suggestion on to the staff member responsible for this service who will look into your idea and let you know the outcome.

Complaints Sometimes standards fall short of what you would expect or somebody doesn't do what they said they would. If this happens and you can't sort it out with the people involved you may want to complain. You can download this file for a detailed guide on how to make a complaint.

HemiHelp will take your comments seriously and in the case of complaints do all it can to ensure that the situation is resolved to your satisfaction.

Please, send us your feedback through the online form

Alternatively, you can download the word version and send the completed form to support@hemihelp.org.uk or post it to HemiHelp, 6 Market Road, London N7 9PW

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